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PRIVACY POLICY

At IV Junkie & Co., your health and privacy are our top priorities. This comprehensive policy outlines how we handle your personal and protected health information (PHI) to ensure a safe, secure, and compliant wellness experience.

DATA COLLECTION

INFORMATION USE

YOUR RIGHTS

We collect essential contact details, medical history, and payment information to provide safe mobile IV hydration services.

Your information is used solely for clinical screenings, scheduling, and protocol management under strict HIPAA compliance.

You have the right to access, correct, or request deletion of your data, along with specific protections under Florida's FIPA law.

Full PRIVACY POLICY

1. Introduction

IV Junkie & Co. LLC (“Company,” “we,” “us,” or “our”), a Florida limited liability company, respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you, or that you may provide, when you visit www.ivjunkie.com (the “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies to information we collect on this Website, in email and other electronic communications between you and us, and when you interact with our advertising and applications on third-party websites that link to this policy.

 

Please read this policy carefully. If you do not agree with our policies and practices, do not use our Website. By accessing or using this Website, you agree to this Privacy Policy.

2. HIPAA Notice & Notice of Privacy Practices

IV Junkie & Co. LLC is committed to maintaining the privacy of your Protected Health Information (PHI) as required by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. PHI includes any information that identifies you and relates to your past, present, or future physical or mental health or the provision of healthcare services.
This Privacy Policy describes our general website data practices. Our full Notice of Privacy Practices (NPP) — which describes in detail how we use and disclose your health information and your specific HIPAA rights — is provided to you separately at the time of intake and is available upon request at Concierge@IVjunkie.com.

 

We have designated a Privacy Officer responsible for HIPAA compliance, complaint handling, and oversight of this policy. You may reach our Privacy Officer at Concierge@IVjunkie.com or 904-922-3939.

 

We collect health-related information solely for the purpose of delivering safe, compliant IV hydration and wellness services. This information is used to:

  • Conduct required Good Faith Examinations (GFE) prior to treatment;

  • Develop and review individualized treatment protocols;

  • Communicate with our supervising medical director;

  • Maintain accurate patient records as required by Florida law; and

  • Ensure your safety and screen for contraindications.

 

We will not sell, share, or disclose your PHI to third parties except as required by law or as necessary to provide your care. All clinical partners and service providers are bound by HIPAA Business Associate Agreements (BAAs).

3. Children’s Privacy & Services to Minors

IV Junkie & Co. LLC does not provide intravenous (IV) therapy or intramuscular (IM) injections to individuals under 18 years of age. Our services and Website are intended for adults only. We do not knowingly collect personal information from minors. If you are under 18, you may not use our Website or services. If we learn that we have collected personal information from a minor without parental consent, we will delete that information promptly. Contact us at Concierge@IVjunkie.com with any concerns.

4. Information We Collect

4.1 Information You Provide

  • Full name, address, email address, and telephone number;
  • Health history, allergies, medical conditions, and medications;
  • Credit card and payment information (encrypted via SSL/TLS);
  • Appointment requests and service preferences;
  • Signed consent and waiver forms;
  • Communications with our team via email or phone.

4.2 Automatically Collected Information

  • Usage details, IP addresses, and browser type;
  • Pages visited, time spent, and referring URLs;
  • Information collected via cookies, web beacons, and similar tracking technologies.

4.3 Cookies

We use cookies to improve your experience. You may disable cookies in your browser settings, though some features of our Website may not function properly as a result.

5. How We Use Your Information

  • Schedule and deliver mobile IV hydration and wellness services to you;
  • Conduct Good Faith Examinations and clinical screenings;
  • Process payments and maintain billing records;
  • Comply with Florida law and medical director oversight requirements;
  • Send appointment confirmations, reminders, and follow-up communications;
  • Improve our Website and service offerings;
  • Respond to your inquiries and support requests.

We do not sell your personal information to third parties. We will never use your name, photograph, testimonial, likeness, or treatment details in any marketing or promotional material without your separate, specific, written authorization.

6. Marketing Communications & Your Consent

We send marketing and promotional communications — including text messages (SMS), email, and phone calls — only to individuals who have voluntarily opted in and provided express written consent. Providing marketing consent is optional and is never a condition of receiving treatment or services.

When you opt in, message and data rates may apply and message frequency may vary. You may withdraw your consent and opt out of marketing communications at any time by:

  • Replying STOP to any text message;
  • Using the unsubscribe link contained in any marketing email; or
  • Contacting us at Concierge@IVjunkie.com or 904-922-3939.

Withdrawing marketing consent will not affect service-related communications necessary for your care (such as appointment confirmations and safety follow-ups), and it will not affect your treatment, payment, or eligibility for services.

7. Disclosure of Your Information

  • Our supervising medical director and licensed clinical staff, for care coordination;
  • Guardian MD and affiliated compliance partners, under BAA agreements;
  • Payment processors operating under PCI-DSS standards;
  • Compounding pharmacies and medical supply vendors necessary for your treatment;
  • Law enforcement or regulatory bodies, when required by law;
  • Successors in the event of a business merger or acquisition, subject to equivalent privacy protections.

All third-party disclosures for healthcare purposes are governed by HIPAA-compliant Business Associate Agreements.

8. Data Security

We implement industry-standard security measures to protect your personal and health information, including SSL/TLS encryption for all payment transactions, HIPAA-compliant data storage and access controls, and restricted staff access on a need-to-know basis. However, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of any account credentials.

9. Your Rights

Subject to applicable law, you have the right to:

  • Access and obtain a copy of the personal information and health records we hold about you;
  • Request corrections or amendments to inaccurate information;
  • Request a list (accounting) of certain disclosures of your health information;
  • Request reasonable restrictions on certain uses or disclosures of your health information;
  • Request confidential communications by an alternative means or location;
  • Opt out of promotional communications at any time;
  • Request deletion of non-clinical personal information, subject to the limitation below.

Clinical and treatment records (including health history, GFE results, treatment notes, and billing records tied to care) are subject to Florida medical recordkeeping retention requirements and HIPAA documentation retention rules, and cannot be deleted on request during the applicable retention period. Deletion requests apply only to non-clinical information such as marketing contact preferences.

To exercise any of these rights, contact us at Concierge@IVjunkie.com.

10. Florida-Specific Rights & Breach Notification

If you are a Florida resident, you have additional rights under the Florida Information Protection Act (FIPA), Chapter 501.171, Florida Statutes. In the event of a breach of your personal information, we will notify you as required by Florida law, generally within 30 days of discovery.

Separately, in the event of a breach involving unsecured Protected Health Information, we will provide notification in accordance with the HIPAA Breach Notification Rule, without unreasonable delay and in no event later than 60 days after discovery. Where both laws apply, we will follow whichever notification timeline is more protective of you.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our Website. Your continued use of our Website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy, our Notice of Privacy Practices, or to exercise your rights, contact us at:
IV Junkie & Co. LLC
Phone: 904-922-3939
Email: Concierge@IVjunkie.com
Website: www.ivjunkie.com
State of Incorporation: Florida

You also have the right to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR), if you believe your privacy rights have been violated. You may reach OCR at 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling 1-877-696-6775, or at www.hhs.gov/ocr/privacy/hipaa/complaints. Filing a complaint will not affect your care.

PRIVACY POLICY At a glance

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